Boost Your Sales: Mastering Customer Interactions

Scenario-Based eLearning

Tools Used: Articulate Storyline (including AI audio), Adobe Illustrator, Adobe XD, Canva, Freepik.com, Google Suite, and AWS3.

This concept project trains auto insurance sales agents in effective customer service strategies through an immersive, scenario-based eLearning experience. Learners navigate realistic customer interactions where each decision affects a gamified satisfaction slider, encouraging reflection and learning through safe mistakes.

I designed the full experience, from action mapping to interactive prototyping, creating custom visuals, branching paths, UI elements, and audio to simulate a realistic, engaging environment. The course builds soft skills such as empathy, communication, and problem-solving while offering a risk-free space to practice, reflect, and grow.

Project Highlights:

• Custom graphics including a SafeDrive Auto Insurance logo, character facial expressions (talking, happy, neutral, disappointed), and a slider bar with customer faces representing satisfaction levels.

• Advanced triggers for dynamic slider movement, scenario resets, and tailored feedback.

• Three AI-generated voiceovers for multiple characters.

• Interactive visual elements such as dials, informational pop-ups, and mobile app simulations.

• Detailed, scenario-specific feedback per answer choice, reinforcing learning.